Pinpoint HRM has joined forces with Humanforce and Oracle to bring you this exclusive webinar, Supercharging EX and CX Outcomes with HR Technology.
In retail, hospitality, aged care, childcare and countless other frontline industries, a great customer experience (CX) typically starts with a great employee experience (EX).
In this webinar recording, our expert panellists examine the key role technology plays in creating a culture that enables employees to deliver an exceptional customer experience every time.
This is your chance to:
- Learn how employee engagement leads to superior customer outcomes in the deskless workforce sector
- Understand HR technology’s role, including AI and analytics, in enriching the employee experience
- Hear from the experts how integrating EX and CX strategies can drive business performance and growth
Enjoy the webinar!
Our speakers
Craig Aunger
Managing Director, Pinpoint HRMJoining the HR Tech industry 25 years ago, Craig has experienced first-hand the evolution of Cloud HR technology from its formative years in the late nineties to the ecosystem we are all in today.
In the early 2000’s, Craig started Pinpoint HRM to help organisations more effectively evaluate Cloud HR solutions, better prepare themselves for their implementation projects and help them to realise the benefits of the technology beyond go-live.
20 years on and Pinpoint have delivered over 650 HR Tech projects, and are a thriving team of 75 consultants working on over 100 client engagements at any point in time, across the full Cloud HR project lifecycle. The insights and learnings from these projects over the years, many in the frontline workforce sector, are what Craig brings to this session.
Chris Havrilla
SVP of Product Strategy for HCM, OracleAs global leader of Talent Product Strategy for Oracle Cloud Human Capital Management, Chris is a seasoned, highly respected, and proven HCM leader who has received global recognition in the space. Before joining Oracle, she led the human capital technology research, strategy, and advisory practice as a VP and Lead Tech Industry Analyst at Deloitte. Prior roles also include at ADP, where she was VP of Global HR Technology. Her experience spans both internal IT, HR roles, consulting and in general connecting product, technology, business, strategy, and innovation.
Chris loves figuring out how the latest trends and innovations in data, tools, and technology can help impact the world of work, workforce, and workplace making work better for people and people better at work.
Andrew Williams
Chief Sales Officer, Humanforce, Andrew Williams, is a seasoned executive with a passion for driving growth. With over 15 years of experience in technology sales leadership, he excels in forging strategic partnerships and expanding market presence.
Andrew’s collaborative leadership style and dedication to customer success empowers his global sales team to deliver innovative Human Capital Managements solutions to clients across a range of industries with Frontline Workforces. With a proven track record of leading multiple customer-facing teams, Andrew brings a wealth of expertise to his role.
